Refund policy

Effective Date: July 28, 2026

At Chocora, your satisfaction is our priority. Because we sell perishable goods, our return policy is tailored to ensure food safety and the highest quality standards. Please carefully review the terms below to ensure a smooth process.

1. Eligibility for Returns (Non-Perishable Items Only)

Due to strict health and safety regulations, we cannot accept physical returns or exchanges on any edible products (chocolates, confections, etc.). However, if there is an issue with your order, please see Section 2.

For non-edible merchandise (e.g., accessories, gift packaging, apparel):

  • Timeframe: Non-perishable items must be returned within 30 days from the delivery date.
  • Condition: Items must be unused, in their original condition, and in the original packaging.
  • Restocking Fee: We do not charge a restocking fee for eligible items returned in their original, unopened packaging.

2. Damaged, Defective, or Melted Items

We take every precaution—including thermal packaging—to ensure your chocolate arrives in perfect condition. Please inspect your order immediately upon delivery. If an item arrives damaged, melted, or incorrect, please contact us within 7 days of delivery with clear photos of the product and its packaging. We will gladly arrange a replacement or issue a full refund at no additional cost to you.

3. How to Initiate a Request

  • Step 1: Reach out to our Customer Service Team at info@chocora.ca to report an issue or request a Return Authorization for non-perishable items.
  • Step 2: Provide your order number, proof of purchase, and photos (if reporting damage/melting).
  • Important: Physical items sent back to us without prior authorization will not be accepted.

4. Return Shipping (For Eligible Non-Perishables)

  • Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective non-perishable item or an error by Chocora.
  • Tracking: For your protection, we strongly recommend using a trackable shipping method. We are not responsible for returned items lost in transit.

5. Return Address

All authorized returns for non-perishable goods must be sent to our Scarborough facility:

Chocora
80 Nashdene Rd, Unit 103
Scarborough, ON M1V 5E4, Canada

6. Refunds

  • Inspection & Approval: Once we receive and inspect your authorized return (or approve your photo claim for damaged chocolates), we will notify you of the approval or rejection of your refund.
  • Processing: Approved refunds will be issued to your original payment method within 5–10 business days.
  • Note: If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@chocora.co. Original shipping charges are non-refundable.

7. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

  • All edible products (chocolates, confections, truffles) due to food safety standards
  • Gift Cards
  • Items marked as "Final Sale" or "Clearance"
  • Custom or special-order corporate gifts