Shipping policy

Effective Date: July 28, 2026

Order Processing & Delivery Times

We take great care in packaging our chocolates so they arrive in perfect condition. Orders are typically processed within 1–3 business days of payment confirmation.

We ship across Canada and globally. Estimated delivery times after dispatch:

  • Standard Shipping (chocolate bars, small gift boxes, confections): 3–7 business days within Canada. International delivery times vary by destination.
  • Bulk & Corporate Orders: 5–10 business days. Our team will contact you to confirm your delivery window and specific handling requirements.
  • Back-ordered items: Dispatched within 1–2 weeks of restock. A separate shipping confirmation email will be sent once your item ships.

Warm Weather & Temperature Control

Because chocolate is highly sensitive to heat, we closely monitor weather conditions at the destination.

  • Thermal Packaging: During warm weather months (or for shipments to warm climates), orders are carefully packed with complimentary ice packs and thermal insulation to prevent melting.
  • Weekend Holds: To ensure your chocolates do not sit in a warm courier warehouse over the weekend, orders placed on Thursday or Friday may be held and shipped on the following Monday.

Signature & Receiving

  • We highly recommend shipping to an address where someone is available to receive the package immediately upon delivery, preventing the chocolates from sitting outside in the elements.
  • A signature is required at the time of delivery for all orders and large corporate gifts over $500 CAD.

Shipping Costs

  • Free standard shipping on orders $200 CAD and above.
  • For orders under $200 CAD, shipping costs will be calculated automatically at checkout based on your delivery address, chosen shipping speed, and order weight. Shipping rates are subject to change.

Tracking Your Order

A tracking number will be sent to your registered email once your order has shipped, allowing you to monitor your package's journey.

Delays & Exceptions

While we do our best to ensure timely delivery, delays may occur due to extreme weather, carrier issues, or peak seasonal volumes (e.g., Valentine's Day, Holiday Season).

  • PO Boxes: We can ship standard orders to PO Box addresses via Canada Post. However, during warm weather, we strongly advise using a physical address to minimize the risk of your chocolate melting.
  • Remote Areas: Deliveries to remote or rural areas may incur additional surcharges and extended delivery times. These details will be clearly displayed at checkout.

Order Processing Hours

Orders placed after 2:00 PM EST on business days, or on weekends and public holidays, will begin processing on the next business day. During high-volume gifting periods, processing times may extend to 3–5 business days.

If you have any questions regarding your shipment, please contact us at info@chocora.ca.